Refund policy

All of our Custom Products are non-returnable, non-refundable, and non-exchangeable.  Custom Products are any products that is printed or made-to-order. Custom Products include custom images, logos, names, or text that we have printed on the product based on your order request.  Custom Products also include any and all drawings, designs, or images that we have created for you as a customer based in whole or in part on your order or written request.

All of our QR Code Sticker products and NFC tag products are made-to-order and non-refundable.

For our Standard Poster Products, we have a 10-day return policy, which means you have 10 days after receiving your item to request a return.  Our Standard Products are products that require no customization such as custom images, names or logos printed or attached to the product.  Our Standard Products include our Poster products where we provide and retain rights to all images, copyrights, and content printed on the product.

To be eligible for a return, your Standard Product item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@storysignage.com. Please note that returns will need to be sent to the following address: 1800 Dominion Crest Ln, Ste 1, Mclean, VA 22101 USA 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@storysignage.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of order placement, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@storysignage.com